Pan Pacific Singapore

Claire Van Doodewaard, Google Maps profile, opens in a new tab

5/5 ·a month ago

Another excellent stay here. Amazing views day and night. The buffet is marvellous such an amazing variety of cuisine to explore. The hotel is central to so much makes sightseeing easy. Highly recommend.

Matt, Google Maps profile, opens in a new tab

4/5 ·2 months ago

Excellent location. Fantastic travel links. Rooms decent enough, little bit dated in parts, but clean and functional. Service, was ok and better in certain areas than others. Restaurant staff were good, desk staff seemed thin on the ground with queueing frequent. Overall, good because of the excellent breakfast and location.

neil grant, Google Maps profile, opens in a new tab

5/5 ·3 months ago

Fantastic, futuristic hotel with funky lifts going up the outside of the building. The choice for breakfast is vast, you would need to stay here for a couple of weeks to try everything! Rooms are great, with floor to ceiling windows, and the hotel amenities and sraff are great. Excellent location for the gardens by the bay and Sentosa island.

Shyna Yang, Google Maps profile, opens in a new tab

1/5 ·5 months ago

I would strongly caution parents with babies, toddlers or strollers against staying at this hotel. Despite promoting itself as family-friendly, the accessibility and safety standards for families are deeply concerning. After parking, I was directed to use a public escalator with my stroller in order to access the hotel lobby. When I questioned again that it’s not safe to do so, the staff told me that that is the only choice to access the hotel lobby. This resulted in an accident where I suffered bruises and abrasions, while my baby was badly frightened. Thankfully, two gentlemen nearby managed to support me during the fall. Otherwise, the consequences could have been far more serious. What was most shocking, however, was the hotel’s response afterwards. In their written reply, they stated that the directions provided “were not an assurance that using a stroller on a public escalator would be risk-free in every circumstance” and that “guests would need to assess their own comfort and ability to manage a stroller safely at the time.” To me, this response reflects a complete lack of accountability and awareness regarding child and stroller safety. If a hotel knows that the primary access route from its carpark involves escalators without proper lift alternatives, why are families with strollers being directed there in the first place? The hotel also suggested that staff could potentially “look after children while parents park”, which I found highly unrealistic, dismissive and insensitive from a safety perspective. Parents travelling alone with young children should seriously reconsider staying here unless they are fully prepared to navigate unsafe and inaccessible routes with strollers. A hotel cannot market itself as family-friendly while lacking safe accessibility infrastructure for families.

Chai Ling Lee, Google Maps profile, opens in a new tab

5/5 ·7 months ago

We had a wonderful stay at Pan Pacific Singapore. The hotel facilities are great and our kid really enjoyed them, especially the jungle kids room. The staff were friendly and very helpful, and housekeeping kept the room clean and comfortable throughout our stay. Our room also had a lovely view, which made the experience even better. Great location, excellent service, and a very enjoyable stay overall. Highly recommended! ⭐😊