La Clef Tour Eiffel Paris by The Crest Collection

HOYAN CHENG, Google Maps profile, opens in a new tab

5/5 ·3 months ago

High praise for the exceptional service at the hote! During my stay, front desk staff,ZhangTing was incredibly thoughtful. Knowing that I prefer a room with stronger air conditioning, she went above and beyond to arrange the perfect room for me.She also provided incredibly helpful Information regarding my travel to the airport. What impressed me the most was her impressive multilingual skills, which made communication seamless and made me feel safe and happy throughout my stay. Thanks to her wonderful service, I left with a fantastic impression of Paris. I will definitely recommend the hotel to others!

Amro Ali, Google Maps profile, opens in a new tab

5/5 ·4 months ago

My wife and I had a wonderful 7-night stay in a Junior Suite and couldn’t be happier with our experience. From the moment we arrived, the service was exceptional. A special thank you to Alexandre for the warm welcome and for personally accompanying us to our room. I would also like to express my appreciation to Huda and Aymen from Room Service. They were always friendly, welcoming, and incredibly helpful. Their smiles never seemed to fade, and it was clear that they genuinely enjoy their work and take pride in making guests feel comfortable. Our Junior Suite was spacious, clean, and very comfortable, and the hotel’s location is excellent for exploring Paris. What truly makes this hotel special, however, is the staff and their outstanding hospitality. Their kindness and professionalism made our stay even more memorable. The only small suggestion I would make is that the room air conditioning could have been a little cooler during the warmer days. It was only a minor point and did not affect our overall experience. I highly recommend this hotel and would gladly stay here again on my next visit to Paris.

Omar, Google Maps profile, opens in a new tab

5/5 ·4 months ago

Great Experience. Reception were super friendly and welcoming. House keeping is always checking on rooms at least twice a day. The best hotel experience in Paris by all means. Highly recommended. I would give them 6 stars 😁 if ther was an option

Waleed Samarah, Google Maps profile, opens in a new tab

2/5 ·5 months ago

I am disappointed with my recent stay at this hotel, primarily due to the service provided by the reception team. First, despite confirming our room requirements before arrival, one of the rooms provided was not the category that had been agreed upon. We arrived after the official check-in time of 3:00 PM and still had to wait for approximately one hour. During that time, we were assured that the correct room category had been allocated, only to later discover that this was not the case. Second, a few days before departure, I requested an extension of my stay. Instead of considering the lower rate that was available when I initially requested the room, I was quoted a significantly higher price because rates had increased. I found this approach disappointing, especially for an existing guest wishing to extend their stay. Third, I had a clear agreement with the hotel that one of our rooms could remain occupied until 5:00 PM on the day of departure at no additional charge. However, when I went to reactivate the room key, I was informed that this was not possible unless I paid for an additional full night, despite the room being available and not reserved for another guest. As a Platinum member, I expected the hotel to honor the agreement that had already been made. Additionally, the housekeeping and laundry service was poor. On two separate days, I requested laundry collection from my room, but nobody came to pick it up. Eventually, I had to take the laundry to the service desk myself. Even then, it was not returned until I called and followed up. Overall, while the hotel itself has many positive aspects, the repeated service failures, lack of consistency in communication, and failure to honor commitments made by staff significantly impacted my experience. Unfortunately, this was not the level of service I expected.

Azez Harbi, Google Maps profile, opens in a new tab

5/5 ·5 months ago

This has been an excellent choice for a stay in Paris. Amazing location to experience the city by walking to famous cafes and Tour Eiffel. Loved the service as staff were extremely friendly and gentle. Special thanks to the amazing La Clef Hotel Team who made our stay an enjoyable and memorable one: Tega Gabriela Sinda Ribecca Moad Ayman Thank you for allowing us to feel HOME. La Clef is a very good choice if you’re looking for service, quite place, clean facility, good location (specially first timers in Paris), safety (yes if you’re concerned) even though the city is generally safe and touristy, and finally close to famous everyday Best Croissant by Carette Paris Cafe/Restaurant.